Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We may collect information that you provide directly, information created through your use of the account and website, and information received from service providers involved in operating the platform. We try to collect information that is relevant to the purpose for which it is used.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account credentials, communication preferences and information included in support messages. We may also record details about your account status, responsible gaming preferences, requests and interactions with customer support.

Identity and verification information

To help verify an account and meet applicable obligations, we may request identity or address information and copies of verification documents. Depending on the circumstances, this may include information shown on an identity document, proof of address, information about the source or purpose of funds, or other information needed for account security and compliance checks. Verification information is handled for legitimate verification, anti-fraud and risk-management purposes.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, gaming activity, account balances, bonuses or promotions made available through the website, payment method type and transaction outcomes. Payment details may be processed by specialist payment providers. We may receive enough information from those providers to confirm and reconcile a transaction, but the information actually handled will depend on the payment method and provider.

Device, usage and cookie information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, pages viewed, links selected, approximate location information and the date and time of activity. We may also use cookies and similar technologies to remember settings, support website functions, understand usage and help protect the platform.

How we use information

Personal information may be used to provide and administer your account and to deliver the services you request. It may also be used to communicate with you, respond to questions, maintain accurate records and improve the website. We do not treat the collection of information as permission to use it for unrelated purposes.

• Create, maintain and secure your player account.
• Process account activity, payments, withdrawals and other transactions.
• Verify identity and assess whether account activity is genuine and authorised.
• Detect, prevent and investigate fraud, money laundering, misuse, collusion, hacking and other prohibited or suspicious activity.
• Meet applicable legal, regulatory, accounting, tax, record-keeping and responsible gambling obligations.
• Provide customer support, investigate complaints and keep a record of communications.
• Monitor the performance, reliability and security of the website and related systems.
• Personalise or improve website features, where appropriate.
• Send service messages about your account, transactions, security or important changes.
• Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Some information may be used to make security, verification or account-management decisions. These checks are intended to protect players, the website and payment systems. If additional information is needed to complete a check, we may contact you through the details linked to your account.

Marketing messages may include information about website features, offers or services. You can withdraw consent to marketing at any time by contacting support@7signscasino.click. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not stop essential service messages, such as security notices, transaction updates or information about your account.

Sharing, security and international handling

We may share relevant information with trusted providers that help operate the website and provide services to players. These providers may support payment processing, identity verification, fraud monitoring, hosting, information technology, customer support, communications, analytics, security or professional services. They should only receive information needed for their assigned function and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce applicable terms; recover funds; respond to a valid legal request; or meet an obligation that applies to the service. Information may be shared as part of a business change, such as a transfer or restructuring, subject to appropriate protections.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to support secure processing and to require appropriate confidentiality and data-handling standards. The safeguards available can depend on the provider, the type of information and the location involved.

Keeping information secure

Security measures may include access controls, authentication processes, encryption or secure transmission, monitoring, system testing and staff or provider procedures. No website, online account or electronic transfer can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you suspect unauthorised access or unusual account activity.

Access to personal information is limited to people and providers who need it for an approved purpose. We do not ask you to send passwords or full payment credentials through ordinary support messages. If we need information to verify your identity, use the secure process made available for that request.

Retention and your privacy rights

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Records connected with accounts, transactions, identity checks, security investigations, complaints or legal obligations may need to be kept for a period required by law even after an account is closed. Information may also be retained where necessary to resolve disputes, prevent repeated misuse, protect our rights or maintain accurate financial and security records.

When information is no longer needed, it may be securely deleted, destroyed, anonymised or placed beyond ordinary use. Deletion may not be immediate where information is held in secure backups, is subject to a legal retention requirement or is needed for an unresolved matter.

How to make a data request

You may contact support@7signscasino.click to ask about the personal information associated with your account or to exercise applicable privacy rights. Depending on the circumstances, you may request access to your data, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing.

• Access: ask for confirmation about whether relevant personal information is held and request a copy or explanation, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to promotional communications at any time. Essential account and service messages may still be sent.
• Questions or complaints: contact us if you want clarification about how your information has been handled or believe a privacy concern has not been addressed.

For security, we may need to confirm your identity before completing a request. This helps prevent someone else from obtaining or changing account information. We may ask for enough detail to locate the relevant account and understand the request, but you should not send unnecessary sensitive information. Some requests may be limited or declined where an exception applies, where fulfilling the request would affect another person, or where information must be retained for legal, security or operational reasons.

If information has been supplied by another person or organisation, or if it relates to another individual, we may not be able to provide it without appropriate authority. We will consider requests fairly and explain any relevant limitation where appropriate.

Cookies and website preferences

Cookies are small files or similar technologies stored on your device when you visit a website. They can help a site remember your preferences, keep an account session working, support security, understand how pages are used and provide relevant features. Some cookies are necessary for core functions, while others may be used for analytics, performance or marketing purposes.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies, receive a notification before cookies are stored or set preferences for particular websites. If you block cookies, some account, security or website features may not work correctly. Cookie choices may need to be repeated if you use a different browser or device.

The website may contain links or integrations provided by third parties. Those services may use their own cookies or privacy practices. This policy does not control information collected directly by an external website, payment service or other third party. You should review the relevant third party's information before using its service or providing information through it.

Keeping this policy up to date

This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The latest version published on the website will apply to information handled after the update, subject to any requirements that apply to earlier processing. We encourage you to review this page from time to time so you understand how information may be handled. If a change is significant, additional notice may be provided through the website or your account where appropriate.